配送ポリシー
FREE SHIPPING US$49+ WORLDWIDE
For orders under US$49, there is a flat US$5 shipping fee.
For orders of US$49 or more, there is free shipping.
We are committed to providing you with the best shipping options, no matter where you live.
Shipping Time
Processing Time: Orders are processed within 2-4 business days.
International Transit Time:
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Location
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Estimated Transit Time
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United States
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6-14 Business Days
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Canada
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8-15 Business Days
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Europe
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6-12 Business Days
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Australia, New Zealand
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6-12 Business Days
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Central & South America
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12-25 Business Days
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Asia
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5-13 Business Days
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Africa
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15-25 Business Days
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Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our website or the carrier’s website.
Customer Responsibility
Customers are responsible for providing accurate shipping addresses and contact information. Any delays or issues caused by incorrect information may result in additional shipping fees or lost packages.
Shipping Restrictions
We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.
Customs, Duties, and Taxes
All international orders may be subject to customs duties and taxes. These charges are not included in our shipping fees and are the responsibility of the customer.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
Holidays and Special Circumstances
Shipping times may be affected by holidays and unforeseen circumstances, such as natural disasters or carrier delays. Please allow for potential delays during peak seasons or unexpected events.
Returns and Refunds
For information on returns and refunds, please visit our Returns Policy.
My Tracking Shows “No Information Available at the Moment”
For certain shipping companies, it can take 2-5 business days for tracking information to be updated. If your order was placed over 5 business days ago and tracking details are still unavailable, please reach out to us for assistance.
Will My Items Be Shipped Together?
For logistical reasons, items in the same order may occasionally be shipped in separate packages, even if you selected combined shipping.
Contact Us
If you have any questions about our shipping policy, please contact us at info@widebamboo.com.